📍 Tallinn / Tartu, Estonia
Cybernetica is a research and development intensive ICT company that develops and sells mission-critical software systems and products, maritime surveillance and radio communications solutions. Cybernetica has been an active counterpart in developing critical e-Government systems, such as the Estonian X-Road, i-Voting, e-Customs and others. Today Cybernetica delivers its systems to across 35 countries in the world.
Unified eXchange Platform (UXP) is a product that creates secure connectivity between organizations, such as government institutions or private companies. UXP-based solutions are deployed in Estonia, Finland, Ukraine, Benin, Japan, USA and in other countries across the globe. Find more information about it here: https://cyber.ee/en/e-government/uxp/
We are looking for an experienced Technical Support Engineer to further develop the UXP product, and other related solutions.
Your main responsibilities will be to
Provide technical support both to our customers across the globe and our internal development teams via support portal and chat.
Escalating complex cases to the development teams as per set procedures.
Getting to know UXP and X-Road product, keeping yourself up-to-date with new features and developments.
Design and document system architecture for customer installations.
Support our customers in installing, configuring and maintaining UXP and X-road software.
In cooperation with DevOps engineers, identify and automate the routine tasks.
As a successful candidate, you must have
Work experience as a Technical Support engineer, System Administrator, Test Engineer or in a similar role.
Understanding of Linux, scripting and networking.
Experience or genuine interest in virtualization and container platforms (Docker, Kubernetes or similar).
Interest in release engineering, automation and repeatable processes.
Very good spoken and written English. Knowledge of Estonian, French, Portuguese or Spanish is a big plus.
Ability to work both in a team and independently, to document your work and to be able to successfully communicate with developers, software testers and analysts.
General understanding of main principles of cybersecurity and public key infrastructure.
Good communication skills, patience and be eager to learn new things.
You will stand out by having any of the following
Practical experience with Amazon Web Services, Microsoft Azure , Google Cloud or similar platforms.
Knowledge or practical experience with X-Road technology.
We are offering
Chance to develop products and solutions targeted at the international market.
Possibility to improve your skills in a smart and supportive team.
Flexible working arrangements
.
Possibility to attend work-related conferences or trainings of your own choice.
Wide range of company benefits (paid health days, sports allowance, health insurance, massage in the office, different events etc).
Private office space in Tallinn or Tartu.
Riigikaitsjate toetaja 2023
Attractive Employer 2023
Parim praktikakoht 2021
Why you'll enjoy working at Cybernetica?
We value an atmosphere of learning, collaboration and proactive problem solving, paying great attention also to work-life balance.
Global impact 🌎
Work on tech used in Japan, UAE, the Bahamas and more than 30 other countries.
Keep learning 🎓
Go to school while working. Learn new skills through paid seminars and conferences.
Flexible office arrangement 💻
Home office, office office, remote office - choose your own location!
Bonuses & compensations 💶
Compensation for tech gadgets & paid work travel expenses, hefty referral bonus.
Sound mind & healthy body 👟
5 paid days off per year for either illness or mental health, sports compensation.
Supportive team 👏
We have over 100 employees in both of our offices in Tallinn and Tartu.
Oliver Väärtnõu, CEO
“We have crafted a culture in Cybernetica that is supportive, inclusive and equal.”
Helena Jõgi, Head of HR
“We're looking for smart, diligent and fearless people to join our team. Our culture is close-knit, but friendly and inclusive, and you'll be supported by colleagues and managers alike.”
Apply today
Interested to know more?
Our Senior Recruiter Liis will be happy to answer your questions.
